Secure & Private

Remote support,
done right.

Your Cornell Tech technician is standing by. Download the support app, share your ID, and you're connected in seconds.

Download CTI-TechSupport for Windows

Windows 10 & 11  ·  No install required  ·  Linux? .deb  ·  macOS? Apple Silicon / Intel

How it works
1

Download & Run

Click the button above. Run the downloaded file — no installation or admin rights needed.

2

Share Your ID

The app shows your 9-digit ID and a one-time password. Read both to your technician.

3

Get Help

Your technician connects instantly. You can watch everything they do and close the app any time to end the session.

🔒

End-to-end encrypted

Your session is private. Cornell Tech's own servers handle the connection — no third parties.

👁

You're always in control

Close the app at any time to immediately end the session and revoke access.

🖥

Nothing is installed

CTI-TechSupport is a single portable file. It leaves no trace when you close it.

⚡

Low latency

Direct peer-to-peer connection when possible. Relay only when your network requires it.